What’s Going On In There?

Have you ever looked another human being in the eye and wondered “What’s going on in there?” Me, too! So I spent years looking for workable models of how the brain works and how to use those models to help facilitate change. Here’s what I found:

Welcome to the What’s Going On In There page. Here you will find the video, credits, and additional material on the subjects discussed. It’s a work in progress.

I’d like to thank Dan at tdaxp for letting me butcher his version of the OODA loop.

http://www.instapundit.com

E = Q x A

This little equation costs organizations billions of dollars every year. How much is it costing you?

The effectiveness (E) of any new initiative is the product of the technical quality (Q) of the solution multiplied by the acceptance (A) of the initiative by its key stakeholders (e.g., customers, employees, management). Whether it’s implementing new technology, re-engineering a business process, or rolling out a new methodology, a deficiency in either component will drastically reduce your Return on Investment. And the bigger the investment, the bigger the likelihood of problems.

Unfortunately, the skills needed to optimize technical Quality are different from those needed for gaining Acceptance. And what works in one organization isn’t always the best for another (a common but dangerous assumption). My experience with a broad array of challenges, tools, and industries allows me to appreciate the big picture and design and deliver solutions that maximize both the Q and the A of technology, process, and methodology initiatives.

Now I realize that’s a pretty bold statement, and it would take more than a two-page resume to demonstrate that I am on the level, so that’s how this site was born. Through stories about things I’ve done, tools I’ve developed, and articles I’ve written, I hope to provide you with a deeper understanding of who I am and how I work. Then you can judge for yourself if I’m on the level. Enjoy!